For 2011, I Gave My Blog a CrowdSourced Facelift — Well, Sort Of…

So, you may have noticed the new look for my blog and want to know, “Why the change?”

When I originally started this blog, I did it as an experiment; I didn’t give a lot of thought about the long-term breadth of topics I wanted to cover beyond “Software as a Service” nor the blog’s overall positioning. I thought that if it garnered a few followers I would circle back and consider its “look and feel” and branding.

More on the Role of the Customer Success Function in the SaaS Business Model

Last year, I posted a blog about the SaaS business model and the role of Customer Success, titled, “VP Customer Success — Critical to the SaaS Business Model“.

For anyone who has run, is running, or plans to run a SaaS company, you quickly learn that the SaaS model is highly dependent upon two major apertures in its revenue generation funnel; the first is revenue in the top and the second is churn out the bottom.

Did Salesforce Just Announce Support for Client/Server Computing?

I was able to attend Dreamforce on Tuesday in SF this week and hear Marc Benioff’s keynote address – although I had to do it from an overflow room since the main room was packed beyond capacity. Tremendous showing especially considering the fact that we’re supposed to be in an economically depressed climate. 

Facebook is EVIL Part II

There were a number of responses to my post “Facebook is EVIL” that raised some legitimate issues that Facebook is…ahem…facing…that no other company on the planet has had to deal with due to its massive scale.

Facebook is EVIL

Ok…that may be a little over the top but it got your attention. Truthfully, I’m confident that the vast majority of the folks who work at Facebook are good people but a recent exchange between my wife and Facebook gave me significant pause for thought.