More on User Experience – An Interview with Jon Innes

I recently made a post positing the notion that “killer applications” start with “killer UI”. Unfortunately, the vast majority of business applications are sorely lacking many of the ease-of-use UI features that consumer software is known for.

I thought it might be interesting to follow up that post with an interview with Jon Innes. Jon and I were colleagues at Siebel Systems and he has worked on enterprise software for Siebel and SAP as well as consumer software for companies such as Intuit and Symantec. He is currently a consultant who helps companies understand how to improve user experience. Jon is a member of UPA, HFES, and ACM CHI with a graduate degree in human factors psychology from New Mexico State and imminently qualified to discuss the impact and importance of UX/UI. He can be reached at info @ uxinnovation.com.

For 2011, I Gave My Blog a CrowdSourced Facelift — Well, Sort Of…

So, you may have noticed the new look for my blog and want to know, “Why the change?”

When I originally started this blog, I did it as an experiment; I didn’t give a lot of thought about the long-term breadth of topics I wanted to cover beyond “Software as a Service” nor the blog’s overall positioning. I thought that if it garnered a few followers I would circle back and consider its “look and feel” and branding.

More on the Role of the Customer Success Function in the SaaS Business Model

Last year, I posted a blog about the SaaS business model and the role of Customer Success, titled, “VP Customer Success — Critical to the SaaS Business Model“.

For anyone who has run, is running, or plans to run a SaaS company, you quickly learn that the SaaS model is highly dependent upon two major apertures in its revenue generation funnel; the first is revenue in the top and the second is churn out the bottom.

Creating the Killer App Starts with Killer UE/UI

One of the transformations that enterprise software companies – SaaS or otherwise – need to make is to convert the user experience of their applications such that they are far more intuitive and easy to use – far more  consumer app-like.

Did Salesforce Just Announce Support for Client/Server Computing?

I was able to attend Dreamforce on Tuesday in SF this week and hear Marc Benioff’s keynote address – although I had to do it from an overflow room since the main room was packed beyond capacity. Tremendous showing especially considering the fact that we’re supposed to be in an economically depressed climate.