More on the Role of the Customer Success Function in the SaaS Business Model

Last year, I posted a blog about the SaaS business model and the role of Customer Success, titled, “VP Customer Success — Critical to the SaaS Business Model“.

For anyone who has run, is running, or plans to run a SaaS company, you quickly learn that the SaaS model is highly dependent upon two major apertures in its revenue generation funnel; the first is revenue in the top and the second is churn out the bottom.

Creating the Killer App Starts with Killer UE/UI

One of the transformations that enterprise software companies – SaaS or otherwise – need to make is to convert the user experience of their applications such that they are far more intuitive and easy to use – far more  consumer app-like.

Did Salesforce Just Announce Support for Client/Server Computing?

I was able to attend Dreamforce on Tuesday in SF this week and hear Marc Benioff’s keynote address – although I had to do it from an overflow room since the main room was packed beyond capacity. Tremendous showing especially considering the fact that we’re supposed to be in an economically depressed climate. 

The Software Colonoscopy

Recently, a large, well-known company in the computer software industry approached a small technology company to gauge its level of interest in being acquired at a nice multiple. The management team and investors quickly reached a decision to accept the large company’s offer and due diligence ensued.

…and that is when things quickly went awry.

Facebook is EVIL Part II

There were a number of responses to my post “Facebook is EVIL” that raised some legitimate issues that Facebook is…ahem…facing…that no other company on the planet has had to deal with due to its massive scale.